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Privacy Policy & Best Rate Guarantee

Privacy Policy

Our Core Beliefs Regarding User Privacy And Data Protection

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

 

Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

 

Personal Information That This Website Collects And Why We Collect It

This website collects and uses personal information for the following reasons:

 

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer's IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third party data processor (see section below).

GA makes use of cookies, details of which can be found on Google's developer guides. Our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.

 

Blog

Should you choose to add a comment to any posts that we have published on blog sites, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name and email address that you supplied will be shown on the public-facing website.

Your comments and their associated personal data will remain on this site until we see fit to either

  • remove the comment or
  • remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us here using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

 

Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section below. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.

 

Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Benchmark who provide us with email marketing services. We consider Benchmark to be a third party data processor (see section below). The email address that you submit will not be stored within this website's own database or in any of our internal computer systems.

Your email address will remain within Benchmark's database for as long as we continue to use Benchmark's services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining email newsletter.


Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above.

 

Cookie Policy

This policy covers the use of cookies and other technologies. The types of cookies we use fall into 3 categories:

 

Essential cookies and similar technologies

These are vital for the running of our services on our websites and apps. Without the use of these cookies parts of our websites would not function. For example, session cookies allow a navigation experience that is consistent and optimal to user's network speed and choice of device.

 

Analytics cookies and similar technologies

These collect information about your use of our websites and apps, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally these cookies allow us to see overall patterns of usage at an aggregated level.

 

Tracking, advertising cookies and similar technologies

We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based your previous web browsing activity. Cookies are placed on your browser which will remember the websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites who use the same advertising networks.

We may also use cookies and similar technologies to provide you with adverts based on your location, offers you click on, and other similar interactions with our websites and apps.

 

Data Breaches

We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

Changes To Our Privacy Policy

This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

 

Best Rate Guarantee

Our Best Rate Guarantee policy ensures that you always get the best available rate when booking on our site. If you do find a lower published rate within the same day of booking your room, simply submit the rate discrepancy to us and we will honor the lower rate.
 
The Hotel Majestic guarantees that every hotel reservation booked through our hotel website, www.thehotelmajestic.com, is guaranteed to have the best rate publicly available on the Internet. 
If you find a rate for our hotel on another website lower than the lowest rate published on the www.thehotelmajestic.com website for the same room type, dates, rate payment requirements (e.g. full prepayment requirement) and restrictions, we will not only match the lower rate you have found, but we will also reward you with a room upgrade on your upcoming stay at our hotel for bringing it to ​our attention!
 
If you have already made a reservation on the www.thehotelmajestic.com website, we will honor the lower rate and offer an upgrade based upon availability.


 You must do the following to claim our Best Internet Rate Guarantee:

  • Contact The Hotel Majestic within 24 hours of booking your room and provide us with specific details such as URL link and/or screenshot of the page where you found the deal.
  • Upon verification of your claim, The Hotel Majestic will honor that rate for the nights for which the lower rate was found, plus offer an upgrade to the next room category based upon availability!
  • Rooms on the other website must be publicly available and bookable on the Internet at the time of verification.

 
Here is how our Best Internet Rate Guarantee works: 

  • Let’s assume you make reservations at a The Hotel Majestic for a two-night stay on www.thehotelmajestic.com at $269 per room per night.
  • Within 24 hours, you find a rate for that same at The Hotel Majestic for $249 per room, per night through another website for the same dates, same room type and payment requirements (e.g. full prepayment requirement) with a non-refundable rate restriction and minimum length- of-stay restriction.
  • If we verify that, indeed, your booking with us is confirmed and a lower rate is available and bookable via another website, The Hotel Majestic will honor that rate for the nights for which the lower rate was found, plus give you an upgrade to next room category based upon availability.
  • Rooms on the other website must be publicly available and bookable on the Internet at the time of verification.

 
Please Note: this guarantee does not apply to:

  • Rates for The Hotel Majestic on other websites that are less than $10 per night lower than the rates on www.thehotelmajestic.com.
  • Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized
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